I write in connection with the above memorial supplied by your company plus the cleaning and renovation of my late father’s tombstone.

I have to say that from the commencement and final negotiation for this contract to the ultimate erection of the new stone all of your staff have been absolutely superb. Compassionate, understanding and helpful at all times have been a real credit to your company.

The tombstone itself is exactly what was required and the match between the two virtually identical.

Thank you very much for all your kindness and I would be grateful if you would pass these comments on to those concerned.

With kind regards and respectfully hoping that I have nothing else to do with you for very many years.