Dear Gary:

I received a message from Paul in your office this week, to inform me that you have completed the changes and corrections on my mother’s stone.

This last year has been a very trying one for me, as there was (and still is) much to sort out. I was so moved by your offer to correct the heart and add the name (which was my error) for no charge. Such an act of kindness and generosity is much appreciated, especially as I am a little strapped for cash at this time.

You did a wonderful job and were very helpful with all of the arrangements. I will remember your gift, each time I visit my parent’s grave.

Many thanks to you and all of your staff, for your gracious help and generosity.