Recently I have had occasion to order a memorial from you for the above. We are always ready to complain when things are not quite right so I thought I would take this opportunity to say how impressed I was at the service I have received from your firm.

At the onset I telephoned your Edgware Branch and the lady there, whose name I believe was Susan, was most helpful and I felt at ease immediately because although this memorial was for a distant cousin this, as you are no doubt aware, is a very upsetting task to have to perform. On visiting the office on the Sunday to place a firm order I was attended by a lady whose name I do not know and again she was most helpful and courteous. Because I could not attend personally to view you kindly sent a very clear photograph of the memorial and I am now waiting to hear that the stone has been erected in Bushey.

I am most impressed with your service and felt that I should write and say thank you to all concerned for helping me at this difficult time.

Dear Gary,

This is many weeks after the event but I wanted to thank you very much for organising the memorial stone for my late father so quickly and efficiently.

Please thank Paul as well – he was especially helpful.

I have told the Liberal Jewish Synagogue that you did a fantastic job.

I am sure I will be in contact with you in the future to arrange the cleaning and maintenance of the stone.

Dear Gary:

I received a message from Paul in your office this week, to inform me that you have completed the changes and corrections on my mother’s stone.

This last year has been a very trying one for me, as there was (and still is) much to sort out. I was so moved by your offer to correct the heart and add the name (which was my error) for no charge. Such an act of kindness and generosity is much appreciated, especially as I am a little strapped for cash at this time.

You did a wonderful job and were very helpful with all of the arrangements. I will remember your gift, each time I visit my parent’s grave.

Many thanks to you and all of your staff, for your gracious help and generosity.

I write in connection with the above memorial supplied by your company plus the cleaning and renovation of my late father’s tombstone.

I have to say that from the commencement and final negotiation for this contract to the ultimate erection of the new stone all of your staff have been absolutely superb. Compassionate, understanding and helpful at all times have been a real credit to your company.

The tombstone itself is exactly what was required and the match between the two virtually identical.

Thank you very much for all your kindness and I would be grateful if you would pass these comments on to those concerned.

With kind regards and respectfully hoping that I have nothing else to do with you for very many years.